Claim Handling

We care about your opinions and satisfaction. Your feedback allows us to ensure that we excel at what we do and helps us to improve the quality of our services.

You can always call us on phone (contact phone for DNB clients – 1608, for Nordea clients – 1554). We will do our best to resolve your problem immediately. You can let us know your opinion or make a complaint at any Luminor branch, via e-mail info@luminor.lt or via address Konstitucijos pr. 21A, 03601 Vilnius, Lietuva.

When can you expect a reply?
The fastest way to get an answer is to ask on the internet bank. You will receive an answer to a written inquiry within 14 working days. We examine each feedback in detail and do our best to provide a reply as soon as possible. In more complex cases, it may take some time to examine a complaint and the customer will be notified about it personally.

What are the other ways to fix a problem?
If our reply appears inappropriate or for some other reason the customer wishes that the complaint be examined by a third party, he can contact the Bank of Lithuania or the judicial dispute settlement institutions according to the procedure prescribed by them.

More information is available on the website of the Bank of Lithuania.