TOP Frequently Asked Questions | Luminor

In this page you can find answers to many important questions.

What do I do if I lock myself out of internet bank or I forget my password?

To unlock access to internet bank, call 1608 (for calls from abroad tel. + 370 52 393 444).
If you forget your password, please visit the nearest DNB branch (have your ID document) to restore or replace your password. 

What is my internet bank login code? Where can I find it?

Your login code is specified in the annex to your internet bank agreement – at the top of the table, next to your first name, surname and personal ID code. 
If you forget your login code, call 1608 (for calls from abroad tel. + 370 52 393 444). Please note that you should use the phone which you have specified as your contact number to call the bank. Otherwise, we will ask you to visit the nearest DNB branch. Please make sure you have a passport or a personal identification card with you.

What are the SWIFT and IBAN codes and other information required for money transfers from abroad?

DNB bank SWIFT code: AGBLLT2X.
 
IBAN is the bank account number specified in the Bank Account Agreement and the Internet Banking (Information -> Balance/Statements). In Lithuania a bank account number consist of the letters LT and 18 digits.
 
Other information required for money transfers from abroad:
Bank address: J. Basanavičiaus str. 26, LT-03601 Vilnius;
Bank code: 40100;
FATCA Global Intermediary Identification Number (GIIN): HHC0GH.00021.ME.440.

What do I do if I lose my bank card or forget my PIN?

In both cases, you must order a new bank card. You can order a bank card:

  • On internet bank (in Lithuanian);
  • By calling 1608;
  • By visiting the nearest DNB branch (Please make sure you have a passport or a personal identification card with you). 

I want to pay by card online. How do I activate a safe online payment service?

Three simple steps:
 
1. On the internet bank menu choose Accounts-Payment Cards, in the list of bank accounts choose the bank account linked to the relevant payment card.
2. In the opened window click E-purchase Settings and choose Activate Service.
3. Enter your mobile phone number and personal greeting (max. 40 characters), which will be displayed at the time of purchases. (Please note that we will send SMS messages with the payment confirmation code to this mobile phone number). Once you submit the information, click Activate Service.

What are the transfer times and fees?

Transfers in euro means transfers in euro between banks registered in Lithuania and the European Economic Area (EEA).
 
Transfer times

Time when the payment order is submitted Transfer completion time
09.00–11.00 13.45
11.01–14.00 16.15
14.01–16.00 17.30
16.00–20.30 09.00
20.31–09.00 11.15 (next day)

Transfer fees
 
Transfers in other currency means transfers in a currency other than the euro across the world and transfers in euro to other than EEA countries.
 
Transfer times
Transfer fees

What should be done if the manager of a company changes?

The new manager of the company or its designated representative must visit a DNB branch. He must produce an extended extract from the Centre of Registers or the electronic access key to the system of the Centre of Registers, a passport or a personal identification card. At the DNB branch he will fill in and sign the required documents to allow him to manage the company’s finances in our bank.
Please note that the designated representative must produce a notarised power of attorney which shall indicate the actions the representative may perform. 

What are the limits on payments by a card?

Standard debit card (Visa Debit, Visa Electron UP) limits:

  • Limit for payments by card – 4 350 Eur per day;
  • Limit for cash out – 1 450 Eur per day;
  • Number of transactions is not limited. 
Standard credit card (Visa Classic, Visa Classic UP) limits:
  • Limit for payments by card - 5,800 Eur per day;
  • Limit for cash out – 2 030 Eur per day;
  • Number of transactions is not limited.
Standard credit card (Visa Gold) limits:
  • Limit for payments by card – 10 150 Eur per day;
  • Limit for cash out – 2 900 Eur per day;
  • Number of transactions is not limited.
A cash withdrawal or payment transaction performed is not deducted from the used day limit before 24 hours from execution thereof.
We can set a non-standard limit on payments (30 Eur fee applies). You can fill in a request for a non-standard limit on payments through the internet bank or at the nearest DNB branch. If you choose a non-standard limit on payments, the card must be covered under the payment cards security service Safe Card