Luminor’s new Payment Service Rules and Pricelist changes
The start of our banking journey was the result of great changes, which continue to accompany us today as we move towards improved digital services and solutions.
From 1st of July we will be making the transition to an automated cash service at our Customer service centers. This means that our staff will no longer be performing cash transactions. However, you will still be able to deposit and withdraw cash via our ATMs. You will find your nearest Luminor ATM on our website. Our staff is happy to assist you in case you are using ATMs inside or outside of our branches and need any help or guidance.
If using our ATMs to deposit and withdraw cash doesn’t meet your company’s needs, please get in touch with our partners G4S Lietuva or EUROCASH1 to arrange a cash transport service.
Accordingly to the changes we will update our Pricelist and the Payment Service Rules - we will remove/update provisions related to cash services, payment and code cards:
We will be phasing out the cash services provided by bank staff (incl. accepting, paying out, checking and exchanging coins and notes in all currencies at Customer service centers) from 1st of July.
From 10th of September we are discontinuing code cards.
Also, starting from 1st of July fee for collecting the card at bank’s unit will increase from €5.00 to €10.00 for private customers for every card both in case of new and renewed cards. Card delivery by post to your home address in Lithuania will remain free of charge. Therefore, we suggest you change your default card delivery option to post option. You can change your card delivery address in your internet bank.
Luminor’s updated Payment Service Rules are available in our website.
If you have any questions, call us 1608 or +370 5 239 3444, contact us via the Internet Bank, use the chat window on the website, e-mail us at email@example.com or come in to any Customer service center.
We want to remind that till 1st of July you have the right to disagree with Payment Service Rules changes and refuse specific services, which conditions have been changed, without any charges.