Choose how do you want to become our customer:

1. Remotely

How does it work?

How and for whom:

  • If you have a valid passport or ID card of Lithuanian Republic
  • If you are a private person over the age of 18 years who is a citizen of Lithuania
  • No need to visit us in a branch, but still we would like you to spend some time for a short video call with us (I-V 8:00–19:30, VI 9:00-15:30).

You will also need:

  • Certified Smart-ID or Mobile-ID issued in Lithuania
  • HD web camera and microphone
  • Internet browser: Google Chrome, Mozzila Firefox, Safari or Opera
  • Operating system: Windows, macOS, iOS or Android
Do you have “Smart-ID Basic”? Update your account, create certified Smart-ID in a few minutes and become our customer remotely.

Watch video

Become a Customer

2. Visit us in branch

If you don’t have certified Smart-ID or Mobile signature:

  • Please visit Luminor customer service center
  • Don’t forget to bring passport or ID card with you
  • If you are foreign country citizen, additional documents will be required
Dear customers,
due to the situation in the country related to COVID‑19, protecting the health of you and our employees, we only admit customers in customer service centers who are registered in advance. If you need to visit one of our customer service centers, please, book an appointment in advance by calling +370 5 239 3444.

Fill an application

You will need the following documents:

  • ID or passport
    Foreign citizens have to submit one of the following documents

Useful links

General Rules on the Provision of Services
Payment Service Rules
On Establishing of a Customer's Status for Tax Purposes
Basic Payment Account Service
Account Switch Service
Banking packages
 Your rights when making payments in Europe
 Private Person Questionnaire
 Application to redirect salary payment to Luminor

Making banking delightfully easy

Similar products: E-piggy, Payments, Luminor Black

Accounts valued up to 100,000 EUR are secured by the Estonian Guarantee Fund company “Tagatisfond” in accordance with the terms and conditions of the Republic of Estonia’s law on deposit insurance and insurance of liabilities to investors. Terms of the insurance. When opening a bank account and where necessary, please complete the private person’s questionnaire and confirm your financial status.