Your satisfaction is a measure of our success. Your feedback allows us to ensure that we excel at what we do and helps us to improve the quality of our products and services.
*When contacting us by phone, charges set by your operator will apply. For further information, please contact your operator.
To have your complaint reviewed in the fastest way possible, it is important that you provide all of the relevant facts. We recommend that you use the complaints and feedback form, which covers all of the necessary details.
If you use other channels please include:
We will carefully examine your complaint and provide a reply as soon as possible, but no later than within 15 calendar days.
If we need more information from you or more time, we will let you know.
Complaints related to insurance products or insurance distribution services we will forward to respective insurance company during 1 working day. We will inform you about that.
Your feedback may be responded to within a period of up to 20 calendar days. Handling of insurance complaints and other kind of complaints is free of charge.
We will do our best to find the most suitable way of resolving your complaint.
If you do not agree with the answer you received, you have additional important information that has not been provided or has not been evaluated, we suggest that you contact us again. Alternatively, you can apply to the Legal and Licensing Department of the Bank of Lithuania, Totorių st. 4, 01121 Vilnius, e-mail email@example.com (more: lb.lt/en/dbc-settle-a-dispute-with-a-financial-service-provider), which deals with out-of-court disputes between financial market participants and consumers arising from the provision of financial services.