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Handling of customer complaints regarding Luminor Lizingas UAB

It is important for us how do you feel – your feedback helps us to improve the quality of our product and service.

How can you provide feedback or file a complaint?

*When contacting us by phone, charges set by your operator will apply. For further information, please contact your operator.
**We will only answer general questions that do not relate to your personal information if you contact us on the website or by e-mail lizingas@luminor.lt.

Some advice on providing feedback or filling a complaint

To have your complaint reviewed in the fastest way possible, it is important that you provide all the relevant facts:

  • What have happened and why do you think Luminor Lizingas UAB improperly provided the service.
  • If possible, state the basis of your claim (the provision of the contract or law on which you rely). 
  • Attach, if you have, copies of the documents you are referring to.
  • Specify exactly what you require from Luminor Lizingas UAB. 
  • Provide your full name, surname or company name, personal / company code, address, contact details and your preferred method of contact in order to receive a reply in which Luminor Lizingas UAB should provide you with an answer.

When you can expect a reply?

We will carefully examine your complaint and provide a reply as soon as possible, but no later than within 15 calendar days.

If we need more information from you or more time, we will let you know.

How else can we solve the problem?

If you do not agree with the answer you received, you have additional important information that has not been provided or has not been evaluated, we suggest that you contact us again. Alternatively, you can apply to the Legal and Licensing Department of the Bank of Lithuania, Totorių st. 4, 01121 Vilnius, e-mail prieziura@lb.lt (more: lb.lt/en/dbc-settle-a-dispute-with-a-financial-service-provider), which deals with out-of-court disputes between financial market participants and consumers arising from the provision of financial services.