Frequently asked questions about contactless cards
Contactless technology enables the faster and simpler payment of goods priced EUR 50 and under without entering your PIN code.
The contactless card contains a built-in antenna that transmits the transaction information to/from the point-of-sale terminal (hereinafter POS terminal) during payment. To complete a transaction, the only thing you need to do is briefly hold your contactless payment card close to the POS terminal.
Contactless payments are currently the fastest and simplest means of payment.
There is no need to worry about having enough small change in your pocket to make minor purchases.
There is also no need to enter your PIN code if the purchase amount does not exceed EUR 50 (on some occasions you will be asked to enter your PIN code for security and card authorisation purposes to prove that you are still using your own card).
All contactless payment cards feature the following icon .
When you are issued a new card after expiry or replacement of an existing card, a contactless card will be issued automatically.
Not immediately, first you will need to make a standard payment by placing your card in the POS terminal and entering your PIN code or make a cash withdrawal from a Luminor ATM.
1. Find a POS terminal with a “contactless” icon.
2. Pay for the goods, the value of which does not exceed EUR 50.
3. Briefly hold your card close to the POS terminal.
4. Payment will be confirmed as soon as you see the green light and hear the beep sound. For additional security, you will be asked to enter your PIN code for minor payments from time to time.
You can use your contactless card at any point of sale that has the following icon
You can disable the contactless function on your card: log in to your Internet bank, under “Cards” select the Contactless card and click “Disable contactless payments”. To successfully process the application, you should complete a payment by placing the card in a POS terminal and entering your PIN code (or withdraw money from a Luminor ATM).
Yes, it is secure. Contactless technologies are based on next generation encryption methods (like a chip and PIN code), so you can feel secure when making your payments. There is a single payment limit of EUR 50, and from time to time you will be asked to enter your PIN code to ascertain whether you are the rightful cardholder. If your card is lost or stolen, you are protected against any loss incurred as a result of fraud. In case your card is lost or stolen, please inform us as soon as possible.
No, this is not possible. Upon purchase, the sales assistant must enter the amount in the POS terminal and only then will you be asked to present your contactless card and hold it close to the terminal for several seconds.
A contactless transaction takes place when the card is very close to the POS terminal. It technically removes the risk of information interception during the payment. Furthermore, every POS terminal features the required security elements according to industry standards.
There is no chance of this happening. Contactless POS terminals are able to process only one payment at a time. Additional security provision: every payment must be either completed or rejected prior to proceeding with the next one.
Contactless payments are based on tested chip and PIN technologies – this ensures both data protection and the security of payments by using the keys and next generation encryption methods.
Payments are processed with the same payment infrastructure used by standard chip and PIN payments.
To make contactless payments as convenient and simple as cash payments, merchants who accept contactless payments do not ask you to enter a PIN code on purchases below EUR 50.
If somebody makes several contactless payments in a row they will be asked to enter the PIN code to check the cardholder’s identity. Contactless payments are limited to EUR 50 and within the amount of EUR 50 it is possible to make one or several purchase(s). If the purchase amount is above EUR 50, it is mandatory to enter the PIN code or even place the card in the POS terminal. If your card is lost or stolen, please inform the Bank as soon as possible so that we can block and replace your card.
If your card is lost or stolen, please inform the Bank as soon as possible by calling 1608.