How to login to internet bank?

Administration of accounts and account user rights in internet bank

Just name the person who will be authorised to administer account user rights and you can adjust the account administration, assign new account users on the internet bank and make other relevant changes relating to the account users. To enable this functionality:

  • Log-in to the internet bank and fill out the Request to grant the right to administer account users’ rights in the “Applications” field and confirm it by signing.
  • In case you do not have access to the internet bank as a manager, you can fill out the Request and submit it to relationship manager assigned to your company or any other consultant at bank's branch.
Note: The application has to be filled out and submitted by the entity’s manager (or a person authorised to submit such applications). The person authorised to administer the account users’ rights must have the primary signature authority to any one account. 

As soon this functionality is enabled, you can adjust the account user’s rights on-line any time: Settings >> Administration of accounts and account user’s rights.

Accounts and account user rights administration window allows the following actions:
 
  • Grant/cancel the signature right of any level to operate one, several or all accounts on the internet bank for the existing and newly assigned account users;
  • Grant/cancel the rights to generate payment orders, view account balances and statements of accounts for the existing and newly assigned account users;
  • Grant/cancel the right to make agreements on the internet bank for the existing and newly assigned account users;
  • Set limits on payment operations to the account users and on all accounts within the limits set by the Bank.

If a new account user needs to have access to the entity’s internet bank, the administrator should fill out the Request to grant access to the internet bank and/or grant a log-in tool in the “Applications” field. Once the request has been activated, the new account user will appear on the entity’s account users list, however the administrator should remember to grant the respective authorities to the account user.
Note: New and not registered account users will have to visit the bank’s nearest branch and provide the personal information and, if necessary, collect the log-in tool.
More information on this functionality, accounts administration and users’ rights is available in the Accounts and account user rights administration guide (in Lithuanian).

Which "Luminor" services can I use at the internet bank?

By using the internet bank, you will be able to:

  • manage the account and view other information
  • perform transfers
  • view the current transactions and conclude new ones
  • submit applications and file requests
  • log in to other systems

What is a login code and where can I get it?

A login code is an alphanumerical code assigned by "Luminor" and used to recognize an internet bank user.
You can find the login code in the Annex to the Internet bank agreement (at the top of the Table, next to the name, last name, personal identity code).

What is a PIN code and where can I find it?

When you signed the Internet bank agreement you received a plastic PIN code card with numbered codes. You will need the PIN code card every time you log in to the internet bank. The system will request you to enter a specific code from the card. That is one more method to ensure the security of your funds.

What is a primary login password and where can I find it?

You can find the primary login password on the paper card – on the reverse side, under a scratch-off layer. Having scratched the layer you will see a six-digit primary password – you will need to enter the password when you log in to the internet bank for the first time. As soon as you have logged in, the system will immediately ask you to change the primary password to a new password of your choice.

I am trying to access the internet bank, but I see the message "registration is blocked". Why?

Possible reasons:

  • you have entered a login code only;
  • you have incorrectly entered the password;
  • you have incorrectly entered the PIN code;
  • you have incorrectly entered the code given by the generator;
  • you did not confirm the login message sent to your mobile telephone.
You may unblock the login by:
  • calling on 1608 (or from abroad + 370 5 239 3444), Monday–Friday: 8:00–12:00 midnight, Saturday: 8:00–20:00, Sunday: 9:00–16:00 ); if you remember the last password you used,
  • at a "Luminor" branch.

What shall I do if I can use the internet bank only in certain places? When I enter the codes at a "Luminor" branch they all operated correctly, while at home I see the message "Incorrect registration parameters".

This may happen because of the incorrect settings for the cookies support in your web browser.

What shall I do if I have forgotten my password?

 If you have forgotten your password, please go to a "Luminor" branch. We will recover your primary login password or will issue a new password.

I have several accounts at "Luminor" and several payment cards; however, on the internet bank I can only see the account balances. Why?

Most probably the agreements you have signed with the Bank provide for you to manage only your accounts not linked to your payment cards on the internet bank. Please apply to a "Luminor" branch and sign an additional agreement, so that from now you can access your payment card accounts on the internet bank.

Which browsers can I use?

No special equipment required – all you need is a PC with browser version not older than “Microsoft Internet Explorer 11”, “Mozilla Firefox 40.0”, “Google Chrome 45.00”, “Safari” (“Windows OS” – 5.1.7, “Mac OS X” – 7), and all “Edge” browser versions.

If you log-in using your regular e-signature, you will find the software requirements (or list of supported browsers) on the e-signature providers’ websites: VĮ Registrų Centras, UAB Skaitmeninio Sertifikavimo Centrasthe Ministry of Interior of the Republic of Lithuania (personal identity card).

What shall I do if I have lost my login code card or a code generator?

If you lost your login code card, call us on 1608, + 370 5 239 3444, or block it. We will issue you a new login code card or a password generator at the nearest "Luminor" branch.

How do I complete my browsing on the internet bank?

When you finish your work online, do not forget to log off – click Log off and then close the internet browser window.

What if I don’t have a computer connected to the internet at home?

Use the information terminals at "Luminor" branches. Our consultants will help you to log in to the internet.

What are the limits for online transactions?

Limits for online transactions 
 

  Smart-ID Password generator Mobile electronic signature Regular electronic signature
Limit per transaction, EUR 200,000.00 200,000.00 200,000.00 200,000.00
Daily transaction limit, EUR 200,000.00 200,000.00 200,000.00 200,000.00
Monthly transaction limit, EUR 2,000,000.00 2,000,000.00 2,000,000.00 2,000,000.00

If you wish to get a password generator, visit us. You can acquire the mobile electronic signature from your mobile operators while stationary electronic signature is provided by VĮ Registrų Centras or UAB Skaitmeninio Sertifikavimo Centras. You can also use an electronic personal identity card.

Where can I see the amounts reserved on the account and/or amounts due to third parties?

Log in to the internet bank and in the “Home” or “Accounts / Cards” window view full information on the accounts you have. Total amount reserved on the account can be viewed in the “Reserved amount” column, click on this amount to open an additional window with detailed information on card payments and/or amounts due to third parties.

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