Luminor Investor. FAQ

In order to open Luminor Investor investment account, you have to be Luminor client and have bank’s account. For more information how to open account in Luminor visit here. 

You can sign Luminor Investor agreement electronically using Dokobit or Digidok e-signing portals or by visiting Luminor Customer service centers of your choice.

It can be easily done through our 24/7 Customer Support by phone +370 5 239 3444 or by sending us free form message via internetbank.

No, unfortunatelly, this functionality is not available in Luminor Investor. You need to transfer cash to Luminor Investor in needed currency for investing.

Information could be found here.

In case of automatic transfer in the Internet bank, funds are transferred instantly.

In case of manual transfer from current account, funds are transferred: 

• The same business day, if the funds are transferred till 15:00
• Next business day, if the funds are transferred after 15:00

Information could be found here.

This can happen when you have Investor platform accounts opened in multiple currencies (for example EUR and USD accounts) and you purchase securities nominated in USD, but you do not have sufficient cash balance in USD account, but at the same time EUR balance is sufficient to cover purchase. Then that USD account will go into negative balance. If you want to cover the negative balance you can transfer additional cash to account with negative balance or to transfer money out from account with positive balance and then transfer in to the account with negative balance. Instructions on how to make money transactions  can be found here.

Information could be found here.

Yes, you can. But it is important to note, that when investing into instruments quoted in different currencies, currency conversion is made with 0.5% margin.

Yes, it is possible to subscribe for addition service of having real time market data under section “Subscriptions”. It is subject to additional fees disclosed in Luminor Investor.

LEI code is obligatory for corporate clients. Private individuals do not require LEI code.

Only non-complex financial instruments are available in Luminor Investor. More than 12000 stocks, 1350 ETFs, 400 mutual funds and 1360 bonds are available and these numbers are constantly increasing. 

No. Instead, the insurance of liabilities to investors’ scheme is applicable to the funds held on Luminor Investor platform. The maximum compensation of the insurance of liabilities to investors is 20 000 EUR.

Ensue that there is no cash, assets, pending payments or subscriptions in your Luminor Investor account, and provide a free form letter via Internet bank, or in a branch to close your Luminor Investor account.