What is changing?

Other changes are presented in the following sections of Luminor Payment Service Rules:

3. Definitions

Type of change Summary Now, valid till 2021 09 30 Valid from 2021 10 01
Edited Outdated information removed in definition No.19 Customer Identification Tools: password, codes application, additional security code sent by the Bank in a short text message. 19) Customer Identification Tools means the Bank's issued Login Code, password, codes generator, codes application, additional security code sent by the Bank in a short text message, electronic signature issued by third parties and other tools acceptable to the Bank used for identification of the customer’s representative, confirmation of Payment Orders or other orders and transactions, ad for signing transactions. The Bank is not responsible for the functioning, validity and use of the Customer Identification Tools issued by third parties, and the Customer’s representative must get familiar with and abide by the rules for using customer identification tools issued by third parties and the procedure set by the third party that issued the Customer
Identification Tool.
19) Customer Identification Tools means the Bank's issued Login Code, code generator, electronic signature issued by third parties and other tools acceptable to the Bank used for identification of the customer’s representative, confirmation of Payment Orders or other orders and for signing transactions. The Bank is not responsible for the functioning, validity and use of the Customer Identification Tools issued by third parties, and the Customer’s representative must get familiar with and abide by the rules for using customer identification tools issued by third parties and the procedure set by the third party that issued the Customer Identification Tool.
Removed Definition No. 21, Codes application, is removed as it is not used by the Bank anymore. 21) Codes application means the Customer’s identification tool on a mobile device to form a unique password or to accept the password invented by the Customer/account user each time when logging in to the Internet bank and/or carrying out operations and/or concluding transactions.  
New definition added New definition No. 55, Digital Wallet, added due to the new type of Service that is to be provided by the Bank.     55) Digital Wallet – a software-based service which enables the Customer to (a) link (tokenize) a card to a (smart) device and (b) use such (smart) device to perform payments with the linked (tokenized) card.
New definition added New definition No. 56, Digital Wallet Service Provider, added due to the new type of Service that is to be provided by the Bank.    56) Digital Wallet Service Provider – a third party offering Digital Wallet service.

5. Commission fee, interest rates and currency exchange

Type of change Summary Now, valid till 2021 09 30 Valid from 2021 10 01
New clause added Added new clause 5.13 which clarifies how Bank issues Statement of fees to Consumers each year.   5.13. The Bank shall issue the Statement of fees for the previous calendar year to the Customer who is a Consumer free of charge in the following manner:
5.13.1. if the Customer uses Internet Bank service, this Statement of fees shall be issued to the Customer until the end of the first quarter of the calendar year in Internet Bank. The Customer who wishes to receive this Statement of fees on paper shall have the right to receive it not later than by the end of the current calendar year directly from the employee of the Bank upon arrival at the Bank’s Branch;
5.13.2.The Customer, who does not use Internet Bank service, shall have the right to receive such Statement of fees not later than by the end of the current calendar year directly from the employee of the Bank upon arrival at the Bank’s Branch.

6. Use of payment services

Type of change Summary Now, valid till 2021 09 30 Valid from 2021 10 01
Edited Included Digital Wallet as a part of consent for payment transaction in clause 6.3.1. 6.3.1. The Customer may give his consent for executing a payment transaction pursuant to the procedure established by the Bank or in the form and manner agreed on by the Bank and the Customer. A consent provided in writing must be signed by the Customer or by its representative. The consent for the execution of payment transactions may also be confirmed by using the Customer Identification Tools and/or other methods/means acceptable to the Bank. When making payments by a payment card, in some cases the cardholder may also confirm his consent for executing the payment transaction if provides the card data or performs certain actions in the set sequence (inserting the card into the designated slot, tapping the card on the card reader having a special mark on it, ordering a specific service or good) as offered in the self-service and other points of sale. The consent for executing the payment transaction or documents confirmed in any of the methods specified in this clause shall be considered to have been confirmed by the Customer and/or the cardholder (in case of card transactions) and to have the same legal effect as paper documents signed by the Customer and/or the cardholder (in case of card transactions) 6.3.1. The Customer may give his consent for executing a payment transaction pursuant to the procedure established by the Bank or in the form and manner agreed on by the Bank and the Customer. A consent provided in writing must be signed by the Customer or by its representative. The consent for the execution of payment transactions may also be confirmed by using the Customer Identification Tools and/or other methods/means acceptable to the Bank. When making payments by a payment Card, in some cases the Cardholder may also confirm his consent for executing the payment transaction if provides the Card data or performs certain actions in the set sequence (inserting the Card into the designated slot, tapping the Card on the Card reader having a special mark on it, ordering a specific service or good) as offered in the self-service and other points of sale. The consent to perform the payment transaction, as well as to share Customer’s personal data, needed to perform a payment transaction, can also can be given (i) by nearing the Card or the device having the Digital Wallet, to which the Card is connected, to the payment terminal and authorising it with a authorisation method set by a specific device; (ii) by performing actions as prescribed by the Digital Wallet Service Provider intended to confirm a payment transaction with the use of the Digital Wallet. The consent for executing the payment transaction or documents confirmed in any of the methods specified in this clause shall be considered to have been confirmed by the Customer and/or the Cardholder (in case of Card transactions) and to have the same legal effect as paper documents signed by the Customer and/or the Cardholder (in case of Card transactions).

7.2. Payment cards

Type of change Summary Now, valid till 2021 09 30 Valid from 2021 10 01
Edited In clause 7.2.1 added possibility to send PIN to the branch; specified information on PIN change process for renewed cards as well as specified the importance of card and its data protection while using Digital Wallet. 7.2.1. The Customer can use the funds in the card linked Payment Account by means of a card. Once the Customer has submitted an application in the form set by the Bank and all of the documents specified by the Bank have been received by the Bank, and after the Bank has made a positive decision, the Bank initiates the production of the card to be linked with the Customer's Payment Card specified by the 7 Customer. At the Customer's request a card may be issued not only to the Customer but also to another person specified by the Customer, i.e. to a cardholder. The card shall be delivered by the Bank to the Customer by mail to the address specified by the Customer. The Bank sends the PIN code to the Cardholder by mail separately from the card or provides it in the Internet bank. In case a new payment card is produced (irrespective of the reason), the PIN code remains the same provided that the card number does not change. In case the card number is changed, the PIN code is changed too. The card shall be valid until the last day of the month of the year stated on it. The Card shall remain the property of the Bank. 7.2.1. The Customer can use the own funds and the issued credit limit in the credit Card in the Card linked to Payment Account by means of a Card. Once the Customer has submitted an application in the form set by the Bank and all of the documents specified by the Bank have been received by the Bank, and after the Bank has made a positive decision, the Bank initiates the production of the Card to be linked with the Customer's Payment Card specified by the Customer. At the Customer's request a Card may be issued not only to the Customer but also to another person specified by the Customer, i.e. to a Cardholder. The Customer or the Cardholder (in case a Card is issued to Customer’s specified person) may use a Card by utilizing a Digital Wallet only on a device which is accessible only to the Customer or Cardholder and/or which is secured against accidental or intentional use by third parties (e.g. with PIN code, Biometrics, other security measures known only to the Customer / Cardholder). The Card shall be delivered by the Bank to the Customer by mail to the address specified by the Customer or to the Bank‘s branch. The Bank sends the PIN code to the Cardholder by mail/to the Branch separately from the Card or provides it in the Internet bank. In case a new payment Card is renewed, the PIN code remains the same.The Card shall be valid until the last day of the month of the year stated on it. The Card shall remain the property of the Bank.
Edited In clause 7.2.2. specified the ways to activate the payment card; specified the Terms and Conditions, as well as instruction of Digital Wallet usage; specified Bank’s liabilities in Digital wallet services: 7.2.2. A new card issued to the Customer by the Bank is not activated. The Customer cannot execute card transactions before he/she activates the card on the internet bank or at the Bank’s branch. The Payment Card is issued for a 3 (three) years' period. 7.2.2. A new Card issued to the Customer by the Bank is not activated. The Customer cannot execute Card transactions before he/she activates the Card on the internet bank, by telephone or at the Bank’s branch. The Card is issued for a 3 (three) years' period. If the Card is enabled by the Bank for the use with a Digital Wallet, the Customer or the Cardholder may use such Card for transactions by utilizing such Digital Wallet, according to the instructions and Terms and Conditions of the Digital Wallet Service Provider. The Bank does not provide Digital Wallet service and is not liable for the correct operation of any Digital Wallet. The Customer is liable to follow the instructions of the Digital Wallet Service Provider in the use of the respective Digital Wallet.
Edited In clause 7.2.5.:
- specified Digital Wallet’s data protection;
- specified obligation to remove the Card from the Digital Wallet in case the usage is terminated;
- specified obligation to notify the Bank in case the Card or device, in which the Card is connected to Digital Wallet, is lost or stolen;
- specified obligation to inform the Bank in case any security measures, applied to the device having the Digital Wallet, are compromised;
7.2.5. The Customer and any other cardholder, besides other obligations pursuant to the agreement, shall also
be obligated to:
- keep the card safe from temperature and electromagnetic field effects and physical damage;
- keep the PIN in secret (memorize the PIN and destroy the PIN envelope), neither write the PIN on the
card, paper, or anything usually kept with the card nor keep the PIN in any other form;
- Keep all card data (information specified on the card) in secret;
- effect card transactions and in the card-linked payment account in accordance with the requirements of
the legal acts;
- inform the Bank in case of any threat that money may be debited from the card-linked payment account
without the Customer’s being aware of that;
- Block the card on the internet bank if the Customer is a user of it;
- notify of a loss of the card without delay following the procedure laid down in the Rules by telephone No.
+370 5 233 1199 or +370 698 21000; information about any changes of the indicated telephone numbers
is made publicly available on the Bank's Internet website.
7.2.5. The Customer and any other Cardholder, besides other obligations pursuant to the agreement, shall also be obligated to:
- keep the Card safe from temperature and electromagnetic field effects and physical damage;
- keep the PIN in secret (memorize the PIN and destroy the PIN envelope), neither write the PIN on the Card, paper, or anything usually kept with the Card nor keep the PIN in any other form;
- keep all Card and/or Digital Wallet (information specified on the Card or in the Digital Wallet) data in secret;
- remove the Card from Digital Wallet on any device the Customer is no longer intending to use and/or which may be used by a third party;

- effect Card transactions and in the Card-linked payment account in accordance with the requirements of the legal acts;
- inform the Bank in case of any threat that money may be debited from the Card-linked payment account without the Customer’s being aware of that;
- if Customer would like to block the Card temporarily, it should be done via Internet Bank, if Customer is a user of it;
- notify of a loss of the Card, its data or device having the Digital Wallet, to which the Card is linked to, without delay following the procedure laid down in the Rules by telephone No. +370 5 233 1199 or +370 698 21000; information about any changes of the indicated telephone numbers is made publicly available on the Bank's Internet website;
- inform the Bank in case any security measure, applied to the device having Digital Wallet, to which the Card is linked to, has become known to any third party.
Edited Removed the requirement to sign on the card in clause no. 7.2.6. 7.2.6. The card may be used only by the cardholder whose data and signature are available on the card. Before starting to use the card the cardholder shall sign in the signature field of the card. The Customer shall ensure that the holder of the additional card signs in the signature field of the Card and performs the duties stipulated in the agreement with regard to the card issue. The Customer shall be fully responsible and liable for any loss arising in consequence of unauthorised actions performed by the holder of the additional card. The Customer shall be entitled at any time to block the use of the additional card and cancel generation of payment orders using the card on the internet bank or by written notification to the Bank. 7.2.6. The Card may be used only by the Cardholder whose data is available on the Card. The Customer shall ensure that the holder of the additional Card performs the duties stipulated in the agreement with regard to the Card issue. The Customer shall be fully responsible and liable for any loss arising in consequence of unauthorised actions performed by the holder of the additional Card. The Customer shall be entitled at any time to block the use of the additional Card and cancel generation of payment orders using the Card on the internet bank or by written notification to the Bank.
Removed Clause 7.2.9. removed due to changes in payment card network – Mastercard payment cards are no longer issued or active. 7.2.9. This clause is applicable to Mastercard payment cards. The secure on-line payment service for the respective card shall be activated by the Bank automatically. When paying by card for goods/services in e-stores (online), the Cardholder shall additionally confirm a transaction with the Customer Identification Tool. The list of the Customer Identification Tools suitable to confirm transactions on e-stores (on-line) is published on the Bank’s website and/or in these Rules In case the Cardholder fails to perform or improperly performs the confirmation of the transaction by using the Customer Identification Tool, the Bank shall be entitled to either block the card or to ban the use of the respective card for transactions performed in estores (on-line). If the card holders is not a user of the Internet bank service, such transaction with the additional card will not be possible.
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Edited Added information about the card closure in case of debt in the account in current clause 7.2.11. (7.2.10. in version valid from 2021 10 01). 7.2.11. With a notice to the Bank, the Customer/cardholder shall be entitled to refuse the use of the card at any time. Where the Customer/Cardholder is not willing to renew the card he/she must notify the Bank of that at least 1 (one) month prior to the expiry date of the card. If the Customer/cardholder fails to inform the Bank in a timely and proper manner about his intention to stop the use of the card, the Bank shall renew the card automatically and acquire the right to charge the Customer a fee for the card issuance/renewal. The payment card is renewed automatically provided that:
7.2.11.1.at least one transaction was made by using the debit card within the past 2 (two) months, excluding the last month of the card validity term;
7.2.11.2.at least one transaction was made by using the credit card within the past 5 (five) months, excluding the last month of the card validity term;
7.2.10. With a notice to the Bank, the Customer/Cardholder shall be entitled to refuse the use of the Card at any time. Where the Customer/Cardholder is not willing to renew the Card he/she must notify the Bank of that at least 1 (one) month prior to the expiry date of the Card. If the Customer/Cardholder fails to inform the Bank in a timely and proper manner about his intention to stop the use of the Card, the Bank shall renew the Card automatically and acquire the right to charge the Customer a fee for the Card issuance/renewal or monthly Card usage. The payment Card is renewed automatically provided that:
7.2.10.1 at least one transaction was made by using the debit Card within the past 2 (two) months, excluding the last month of the Card validity term;
7.2.10.2. at least one transaction was made by using the credit Card within the past 5 (five) months, excluding the last month of the Card validity term;
7.2.10.3. there is no debt in the account. If there are insufficient funds in the account for 3 months in a row to debit the monthly fee for the use of the payment Card, the Customer will receive a registered letter to the indicated correspondence address (for the first 3 months customer is notified about the debt via e-mail and message in internet bank) indicating the amount of arrears and the deadline by which the debt must be paid. If the debt is not repaid within the set deadline, the Card will be closed on the 28th day of the fourth month.
Edited Added information on possibility to withdraw from the agreement in case the type of the payment card is changed in current clause 7.2.13. (7.2.12. in version valid from 2021 10 01). 7.2.13. The Bank shall produce to the Customer/cardholder the card of the same type as the expired (blocked, lost, damaged) card . In case the Bank does not distribute this type of cards any longer, the card that is closest by its usability and features (not necessarily of the same international payment card organisation Visa and/or Mastercard and/or other) and of the same type (debit and/or credit) will be produced to the Customer/Cardholder. 7.2.12. The Bank shall produce to the Customer/Cardholder the Card of the same type as the expired (blocked, lost, damaged) Card . In case the Bank does not distribute this type of Cards any longer, the Card that is closest by its usability and features (not necessarily of the same international payment Card organisation Visa and/or MasterCard and/or other) and of the same type (debit and/or credit) will be produced to the Customer/Cardholder. If the Customer does not agree to use another type of payment Card, he has the right to terminate the Card agreement without paying any fees by submitting a written request to the Bank.
Removed Clause 7.2.15. removed due to changes in payment card network – Mastercard payment cards are no longer issued or active. This clause is applicable to Mastercard payment cards. The Customer/cardholder’s card shall be kept by the Bank for 12 (twelve) weeks from its issue date. If the Customer/Cardholder fails to activate the card within this period, the Bank shall destroy the card and the relationship between the Bank and the Customer (if any) on use of the card shall expire.  
Removed Clause 7.2.19. removed due to changes in payment card network – Mastercard payment cards are no longer issued or active. This clause is applicable to Mastercard payment cards. The Bank shall be entitled to restrict the use of the card when the customer fails to fulfil the obligations under other agreements with the Bank. The restriction on the use of the Card shall be applied for an indefinite period until the Customer has fulfilled his obligations or until termination of the card use agreement. The restriction on the use of the Card shall not imply the termination of the agreement on the use of the payment card, therefore the Commission Fee related to the card administration shall be further applied. If after the restriction on the use of the card the Customer fulfils the obligations the Bank shall remove the restrictions. For removal of restrictions the card unblocking fee specified in the pricelist may be charged  
Removed Clause 7.2.22. removed due to changes in payment card network – Mastercard payment cards are no longer issued or active. 7.2.22. This clause is applicable to Mastercard payment cards. Upon depositing cash in the cash-in machines by card with the cash-in function, the Bank shall enable the cardholder to use the deposited amount immediately to make payments for goods or services by card in the trading and service companies, to withdraw cash at ATMs. In the above indicated case, the execution of payment orders in the card-linked 9 payment account at the Bank branches or via Internet bank shall be carried out on the terms specified in the Pricelist. In case of Mastercard credit card, payment orders from such the linked payment account shall not be executed at the Bank branches or via Internet bank.  
Removed Clause 7.2.25. removed due to changes in payment card network – Mastercard payment cards are no longer issued or active. 7.2.25. This clause is applicable to Mastercard payment cards. The Bank shall be entitled to debit the amounts of transactions executed by card, the fees applied to the card(s) and transactions executed by card(s) and related Commission Fee specified in the Pricelist from the card-linked account (including also the credit limit funds in the card-linked payment account if no other funds are available), and if the balance of the Account is insufficient from all and any accounts of the Customer opened and held with the Bank, in all currencies, after deduction of currency exchange Commission Fee (if applicable).  
Edited Specified the card payment limits which are applied when using the Card with Digital Wallet in current clause 7.2.36. (7.2.31. in version valid from 2021 10 01) 7.2.36. The Bank applies standard cash withdrawal and payment transaction limits to payment cards, as provided 10 for in paragraph 7.2.37. of the Conditions. 7.2.31. The Bank applies standard cash withdrawal and payment transaction limits to payment Cards, as provided for in paragraph 7.2.32. of the Conditions. Respective limits apply to payment transactions performed using Digital Wallet.
New clause added Specified the clauses for termination of the payment card agreement in clause 7.2.35.   7.2.35. The reasons due to which Card or the credit limit, which is tied to a credit Card can be terminated, are:
- if the Customer has not performed operations for more than 1 (one) year;
- if there are no activated credit Cards in the credit Card account for more than 60 days;
- if the Card is temporarily blocked for more than 60 days;
- if there are insufficient funds in the account for 3 months in a row to debit the monthly fee for the use of the payment Card, the Customer receives a registered letter to the indicated correspondence address (for the first 3 months customer is informed about the debt via e-mail and message in internet bank) indicating the amount of arrears and the deadline by which the debt must be paid. If the debt is not repaid within the set deadline, the Card will be closed on the 28th day of the fourth month.
- in the case of an additional Card, the account agreement concluded with the Cardholder shall expire.

8. Information provided to the user of payment services

Type of change Summary Now, valid till 2021 09 30 Valid from 2021 10 01
New clause added Specified that the Bank has the obligation to provide full information on payment to a customer only when the customer is a consumer in clause 8.3.   8.3. The Bank shall not have a duty to comply with Articles 17 and 23 of the Law on Payments of the Republic of Lithuania when providing information on payment transaction when the Customer is not a consumer.

11. Security and rectifying measures

Type of change Summary Now, valid till 2021 09 30 Valid from 2021 10 01
Edited Specified that also private individual conducting commercial or individual business activities can ask bank to investigate unauthorized transaction on their behalf in clause 11.11. 11.11. If the Customer is a consumer and denies having authorised a payment transaction that has been executed or maintains that the payment transaction has been improperly executed, the Bank shall have the duty to prove that authenticity of the payment transaction was confirmed, that it was duly registered, reflected in the accounts, and no technical or any other hindrances had any impact on it 11.11. If the Customer is a Consumer or private individual conducting commercial or individual business activities, and denies having authorised a payment transaction that has been executed or maintains that the payment transaction has been improperly executed, the Bank shall have the duty to prove that authenticity of the payment transaction was confirmed, that it was duly registered, reflected in the accounts, and no technical or any other hindrances had any impact on it.
Edited Specified that also private individual conducting commercial or individual business activitiescan ask bank to investigate unauthorized transaction on their behalf in clause 11.12. 11.12. If the Customer is a consumer and denies having authorised a payment transaction that has been executed, the use of the Bank's registered payment instrument shall not necessarily constitute sufficient evidence that the Customer has authorised the payment transaction, has acted unfairly or has intentionally or through gross negligence failed to fulfil one or several duties established by clauses 11.2 and 11.3. If the Customer is not a consumer, the use of the Bank’s registered payment instrument shall constitute sufficient evidence that the Customer has authorised the payment transaction. 11.12. If the Customer is a Consumer or private individual conducting commercial or individual business activities, and denies having authorised a payment transaction that has been executed, the use of the Bank's registered payment instrument shall not necessarily constitute sufficient evidence that the Customer has authorised the payment transaction, has acted unfairly or has intentionally or through gross negligence failed to fulfil one or several duties established by clauses 11.2 and 11.3. If the Customer is not a consumer, the use of the Bank’s registered payment instrument shall constitute sufficient evidence that the Customer has authorised the payment transaction.
Edited Specified that also private individual conducting commercial or individual business activities can ask for compensations due to unauthorized transaction losses up to 50 EUR in clause 11.13. 11.13. If the Customer is a consumer, he may be held liable for losses incurred due to unauthorised payment transaction in an amount of EUR 50 where such losses are incurred due to the use of a lost or stolen payment instrument or illegal acquisition of a payment instrument. If the Customer is not a consumer, any and all losses that are incurred due to the above-indicated reasons shall be covered by the Customer. 11.13. If the Customer is a Consumer or private individual conducting commercial or individual business activities, he may be held liable for losses incurred due to unauthorised payment transaction in an amount of EUR 50 where such losses are incurred due to the use of a lost or stolen payment instrument or illegal acquisition of a payment instrument. If the Customer is not a consumer, any and all losses that are incurred due to the above-indicated reasons shall be covered by the Customer.
Edited Specified that private individual conducting commercial or individual business activities can request to compensate losses if payment method and bank did not request secure payment method in clause 11.15. 11.15. After the Customer gives notification indicated under clause 11.5 to the Bank, the Customer’s losses that have been sustained due to loss, theft or illegal acquisition of the payment instrument shall be covered by the Bank, except if the Customer has acted unfairly. In those cases where the Bank does not require Strong Authentication and the Customer is a consumer, the Customer shall be held liable for losses incurred due to unauthorised payment transactions only if the Customer has acted unfairly 11.15. After the Customer gives notification indicated under clause 11.5 to the Bank, the Customer’s losses that have been sustained due to loss, theft or illegal acquisition of the payment instrument shall be covered by the Bank, except if the Customer has acted unfairly. In those cases where the Bank does not require Strong Authentication and the Customer is a Consumer or private individual conducting commercial or individual business activities, the Customer shall be held liable for losses incurred due to unauthorised payment transactions only if the Customer has acted unfairly.
Edited Added an extended time period when private individual conducting commercial or individual business activities can request in written for refund – from 60 days to 13 months in clause 11.21. 11.21. If the Customer is a consumer, he must immediately notify the Bank in writing about any unauthorised payment transaction or defective debiting of funds to the payment account, however, no later than within 13 months as of the day of such debiting to the payment account. If the Customer is not a consumer, the Customer must give the notification indicated in the present clause to the Bank within 60 calendar days from the day of funds debiting 11.21.If the Customer is a Consumer or private individual conducting commercial or individual business activities, he must immediately notify the Bank in writing about any unauthorised payment transaction or defective debiting of funds to the payment account, however, no later than within 13 months as of the day of such debiting to the payment account. If the Customer is not a Consumer or private individual conducting commercial or individual business activities, the Customer must give the notification indicated in the present clause to the Bank within 60 calendar days from the day of funds debiting.

12. Amendments to the agreements

Type of change Summary Now, valid till 2021 09 30 Valid from 2021 10 01
Edited Specified additional conditions on amendments to the agreements/ pricelist which do not worsen Customer’s situation in clause 12.1. 12.1. The Bank shall be entitled to change the Agreement entered into with the Customer, the Payment Service Rules or the pricelist. The Bank shall inform the Customer who is a consumer of any amendments to the agreement, the payment service rules or the pricelist no later than 60 calendar days before the day on which the amendments will take effect and in case of the Customer who is not a consumer, no later than 30 days before the effective day of such amendments, unless otherwise agreed between the parties. The Customer before the day of entry into force of the proposed amendments may disagree with them or reject them. Said information on the amendment to the agreement and/or the payment service rules and/or the pricelist shall be provided to the Customer in person or shall be made available publicly. It shall be deemed that the Customer agrees with such amendments and they shall become effective on the set day of their entry into force, if before such date of their entry into force he gives no notification to the payment service provider of his disagreement with such amendments. In such event, the Customer shall be entitled, immediately and without paying any commission, to terminate the framework agreement before the day on which the amendments enter into force 12.1. The Bank shall be entitled to change the Agreement entered into with the Customer, the Payment Service Rules or the pricelist. The Bank shall inform the Customer who is a consumer of any amendments to the agreement, the payment service rules or the pricelist no later than 60 calendar days before the day on which the amendments will take effect and in case of the Customer who is not a consumer, no later than 30 days before the effective day of such amendments, unless otherwise agreed between the parties. The Customer before the day of entry into force of the proposed amendments may disagree with them or reject them. Said information on the amendment to the agreement and/or the payment service rules and/or the pricelist shall be provided to the Customer in person or shall be made available publicly. It shall be deemed that the Customer agrees with such amendments and they shall become effective on the set day of their entry into force, if before such date of their entry into force he gives no notification to the payment service provider of his disagreement with such amendments. In such event, the Customer shall be entitled, immediately and without paying any commission, to terminate the framework agreement before the day on which the amendments enter into force. The Bank shall have the right to notify the Customer of the changes which do not worsen the Customer’s situation disregarding the time limits established above in this paragraph. The establishment of the Commission for new Services shall not be treated as the worsening the Customer’s situation.

13. Effective period and expiry of agreements

Type of change Summary Now, valid till 2021 09 30 Valid from 2021 10 01
Edited Added additional information to clause 13.6. which clarifies that beside 36 months Account statement Bank provides Statement of fees for the period from the beginning of the current calendar year until the account agreement termination date. 13.6. The Bank shall provide the Customer, who is a consumer and who terminates the framework agreement, free of charge with information on Payment Transactions executed in the Customer’s who is a consumer account during the past 36 months. This information shall not be provided in the Customer who is a consumer refuses to receive such information by notifying the Bank in writing in paper format or by using another durable medium. 13.6. The Bank shall provide the Customer, who is a Consumer and who terminates the framework agreement, free of charge with information on Payment Transactions executed in the Customer’s who is a Consumer account during the past 36 months and the Statement of fees for the period from the beginning of the current calendar year until the account agreement termination date. This information shall not be provided in the Customer who is a Consumer refuses to receive such information by notifying the Bank in writing in paper format or by using another durable medium.

Full version of new Payment Service Rules, valid from 2021 10 01 can be found here.