Activation

How to activate my card?

1. Select Accounts/Cards

2. Click Activate

3. Click Confirm

4. Authenticate

5. Card is activated

How do I activate internet purchases?

1. On the Cards page, click E-Purchase settings



2. Click Activate service



3. Enter your phone number; this is where the confirmation SMS will be sent. Also enter a personal greeting so that you know it is your purchase you’re confirming.



4. Confirm



5. Finished!

How do I activate or deactivate contactless payments?

You can disable the contactless function on your card:

  1. Log in to your Internet bank 
  2. Under “Cards” select the Contactless card and click “Disable contactless payments”
  3. To successfully process the application, you should complete a payment by placing the card in a POS terminal and entering your PIN code (or withdraw money from a Luminor ATM).

I forgot my card’s PIN. What should I do?

1. Click Remind PIN



2. Confirm that you wish to order a PIN code reminder



3. Fill in the application and the PIN code will be available in the Internet Bank.



4. Sign the application



5. Authenticate



6. Your PIN code will be ready within 24 hours. You will be able to see the code after you click Get PIN



7. You can also order a new PIN card by calling Customer Support or visiting your nearest Luminor branch.

I lost my card. What should I do?

Block your card immediately via the Internet Bank or by contacting Luminor Customer Support calling +370 5 239 3444, writing online or info@luminor.lt.

You can order a new card via the Internet Bank.

1. Select Applications



2. Click New application and select New card application



3. Fill in the application



4. Sign the application

Where can I find Luminor ATMs?

You can find your nearest Luminor ATMs here.

I ordered a card, but I haven’t received it. What should I do?

Contact Luminor Customer Support online by writing to info@luminor.lt or calling 1608.

I ordered a card, when can I expect it to be delivered?

Your new card should arrive within five working days. If you chose to receive your card’s PIN code on paper, your PIN code should arrive a couple of days before your card.

What are my cards limits? How do I change my card’s purchase limits?

You can find your card’s limits from price list here.

To change your card’s cash withdrawal and purchase limits, write to us via the Internet Bank.

Please keep in mind that changing your card’s purchase limit is a paid service.

How much does my card cost?

Please find cards price lists here.

Travel insurance

  • Select a card to see travel insurance frequently asked questions


       
      
      

Have questions about our other products?