Main elements of a payment card

Main elements of a payment card

  • PIN code (Personal Identification Number) – a unique four-digit code allocated to the card holder by the bank. 
  • Card number – 16-digit number on the front of the payment card. With this number, the bank account can be identified by the card issuer.
  • Expiration date – card expiration date printed on the front of the card. Generally, cards can be used through the last day of the month in which they expire.
  • Security code – an additional code, which might be referred to as CVV, CVC, CSC, or other similar names. On Visa payment cards, the security code is a three-digit code on the back of the card.

PIN code

  • Do not keep your card and its PIN code in the same place. 
  • Keep the PIN in secret (memorize the PIN and destroy the PIN envelope), neither write the PIN on the card, paper, or anything usually kept with the card nor keep the PIN in any other form.
  • If you suspect that someone found out your card’s PIN code, block your card immediately using our internet or mobile bank or contact Luminor customer service by calling +370 5 239 3444 or 1608.

The card number, expiration date, and security code

  • Do not disclose the details of your card (number, expiration date, and security code) to anyone, unless you are sure that this information is necessary (i.e. while buying in a secure e-shop). 
  • If you have any doubts when you are asked to disclose this information or suspect that someone found out your card’s information, contact Luminor customer service by calling +370 5 239 3444 or 1608.

Information for customers accepting payment cards

How to identify counterfeit card:

  • Look at the card number. The card number usually is on the front with no distortion. A counterfeiter typically uses an aftermarket tipper/embossing machine that handles one number at a time. As such, numbers are often skewed.
  • Check to see if the card has passed it is expiration date or isn't valid yet; shops must not accept these.
  • Check the hologram sticker on the back of Visa cards for the foil hologram. Counterfeited cards often have a dull, 2D look.
  • Check out the signature strip: cards are NOT valid unless they are signed. The signature strip requires a different material when creating a card and is also often overlooked when forging. 
  • Finally, nothing verifies fraud better than nervous behavior of the card holder. The most common tactic is for the thief to try to confuse or distract the salesman in order to take the attention off the payment card.
  • If you have any doubts, contact law enforcement as chances are high you are dealing with identity theft and possibly counterfeiting.


Losing the payment card or suspecting its details have been stolen

If you lost your card or suspect that the details of your card have been stolen

  • Block your card immediately using our Internet or Mobile bank or inform Luminor customer service.
  • You can order a new card by filling in an application form in the Internet bank. You can find it under Applications → New application → Payment cards → Payment card order.
  • When the new card is manufactured, it will be issued to you with a new card number and a different PIN code.


Risk controlling measures

The cash-out and payment operation limits applied to payment cards

  • Payment cards are issued with the standard cash-out and payment operation limits.
  • Additional information: due to particular configurations and technical capabilities of specific ATMs, the customers might face a situation where the ATM cash-in/cash-out limits are different than the ones applied to their bank cards in one transaction, customers could cash-in/cash-out the desired amount in several transactions.
  • A cash withdrawal or payment transaction performed is not deducted from the used day limit before 25 hours from execution thereof.
  • Due to security reasons the limit for cash withdrawal from ATMs, equipped with the technology for reading magnetic line us 350 EUR per day. Cards issued before 2020-02-01 are not subject to this condition.

Card types and standard cash-out and payment operation limits

Visa Debit Total amount of cash withdrawal transactions in 24 hours, EUR 1500
Total amount on payments for goods in 24 hours, EUR 4000
Visa Classic Total amount of cash withdrawal transactions in 24 hours, EUR 2000
Total amount on payments for goods in 24 hours, EUR 5000
Visa Gold
Visa Black
Visa Infinite
Total amount of cash withdrawal transactions in 24 hours, EUR 3000
Total amount on payments for goods in 24 hours, EUR 10000
Visa Business
Visa Business Debit
Visa Business Electron
Total amount of cash withdrawal transactions in 24 hours, EUR 3000
Total amount on payments for goods in 24 hours, EUR 8700
10 transactions limit of cash withdrawal for the card which was issued before 2020-02-01

Changing the cash-out and payment operation limits

  • If you wish to change the cash-out and payment operation limits applied to your card, contact us via Internet bank. Please fill in the online application. You can find it under Applications → New application → Payment cards → Request to change payment card transaction limits.
  • If you selected the bigger cash-out and payment operation limits which applied to your card, you should also order the Safe Card service. The Safe Card service has monthly fee per payment card. You can find the price in the pricelist.
  • Notice that changing the card payment limits is a paid service. You can find the price in the pricelist.
  • There is no commission fee if the customer's cash-out and payment operation limits are changed to standard or lower than standard payment operation limit.

Foreign countries with specific transaction restrictions

  • Great Britain, India, Indonesia, Thailand, and South Korea. When travelling to any of these countries, contact Luminor customer service to inform us about this in advance.
  • At your request, transaction restrictions in these countries will be temporarily removed. Instead, your daily cash-out and payment operation limits will be changed to 2000 EUR / 24 hours.
  • If you are planning travel to Sudan, there are restrictions on VISA in this country, so all card payments are blocked.


Online (e-commerce) payments

Switching online (e-commerce) payments enabling

  • All new / renewed cards are issued with online payments being disabled.
  • To enable online payments, you have to activate the “Secure Online Payment Service“.
  • The “Secure Online Payment Service” can be activated when using our Internet or Mobile bank.
  • This service can be enabled and disabled indefinitely in your Internet or Mobile bank, as long as the card is active.
  • The bank is using authentication tools for confirming online purchases if the Internet shop has joined the secure shopping system –Verified by VISA.
  • More information about “Secure Online Payment Service“ can be found here.

Online purchase approval methods

Valid for online purchases with a payment card, if the Internet shop has joined the secure shopping systems - Verified by VISA:

  • Enter your card information and confirm your transaction by the identification tool: Smart-ID, Mobile signature (Mobile-ID) or Code generator. After confirming the online payments, you will be redirected back to the merchant’s website.
  • Sometimes you may be asked to log in to Luminor Internet bank by entering your user ID number and confirm your transaction by the identification tool: Smart-ID, Mobile signature (Mobile-ID) or Code generator.
  • If you don’t have Luminor Internet bank account, to get this service, you should sign an agreement. You can do this by coming to the customer service center (you should have your personal identity document - passport or identity card).


Contactless payments

Contactless payments

  • All new / renewed cards are issued with contactless payments functionality.
  • Contactless payments will be enabled after the first time you enter the PIN code into an ATM or a card payment machine.
  • This function can be disabled manually in Internet or Mobile bank. Contactless payments will be disabled after the first time you enter the PIN code into an ATM or a card payment machine.
  • The maximum amount of a single contactless payment is 25 EUR. During the quarantine period, the contactless payment limit was increased to 50 EUR.
  • You will be asked to enter the PIN code of your card if the amount you are trying to pay is more than 25 EUR (during the quarantine period – 50 Eur).
  • To ensure the security of your transactions, you may sometimes be asked to enter the PIN code of your card when attempting to carry out contactless payments, regardless of the amount paid.
  • More information about contactless payment can be found here.


Disputing payment card transactions

If you disagree with your payment card transactions

If you disagree with your payment card transactions (due to incorrect or possibly unauthorized payment with Luminor payment card, as well as possible incorrect cash depositing or withdrawal from ATMs), please contact us by logging in to your Internet bank and fill in the application. You can find it in the section Applications → New application → Payment cards → Request to process a disputed payment card transaction.


Relevant and known schemes of card fraud. Tips how to avoid them

Check your data regularly

The fastest way to make sure you have not been a victim of fraud is to log in to Internet and Mobile bank and check your balance, transactions and reserved amounts in your account. The sooner you notice a fraud, the easier it will be to detect it, so we recommend that you check the data regularly. If you see any unfamiliar transactions, contact Luminor Customer Service by phone right away.

Online shopping scams

Online shopping scams – online shopping scams involve scammers pretending to be legitimate online sellers, often using fake websites. A newer version of online shopping scams involves the use of social media platforms to set up fake online stores. They open the store for a short time, often selling fake branded goods. After making a number of sales, the stores disappear.

Warning signs:

  • A product is advertised at an unbelievably low price or advertised to have amazing benefits.
  • The social media-based store is very new and selling products at very low prices. The store may have limited information about delivery and other policies.
  • The website of the online store is full of grammatical and logical errors, the website does not work smoothly, certain options do not work.
  • Contacts of representatives are not specified: e-mail address is not associated with the name of the store.
Protect yourself:
  • Have a separate payment card for online purchases, and keep only the amount needed to purchase the product on the card.
  • Find out exactly who you are dealing with. Check the company’s contact details (corporate name, registration number, address, telephone) that are placed on merchant’s website and look for reviews before purchasing.
  • When making online payments, it is recommended to pay for goods using a secure payment service – look for merchants that have joined Verified by Visa (VbV) systems which are attested by the respective notification and logo on the merchant’s website. Don’t forget and be careful – logos also are counterfeit, so you should not trust them completely.

Skimming

Skimming – the type of fraud where a skimming device copies data from the card’s magnetic stripe and PIN to make forgeries of the card.

Protect yourself:

  • Before using ATMs, make sure that the ATM does not look “different” - whether additional parts have appeared.
  • Check ATMs before using them. At ATMs, skimmers often place a camera within view of the keypad to steal your PIN. These cameras are often tiny and difficult to detect. When you're using an ATM, cover the keypad with your hand as you type your PIN to keep an illegal camera from catching a view of what you're typing.
  • Watch where you shop. Restaurants, bars, and gas stations seem to be the places where card incidents happen most frequently. We advise you not to lose sight of the payment card, i.e. do not pass it on to bartenders or service staff. Perform the operation yourself, having previously estimated the amount entered in the electronic card reader.
  • There are also many cases of fraud at retail stores ’self-service checkouts and ATMs (especially those outside the bank), so always pick up a check.
  • Retail store self-checkouts and ATMs, especially standalone ATMs (those that aren't at the bank) are also places that skimmers can be found.
  • Contact Luminor Customer Service immediately by phone after identifying any illegal payment card data skimmers that may have been installed.

FAQ. Cards