Smart-ID can be used on iOS or Android smartphones with internet or Wi-Fi connection. To use, download the app from Google Play or the Apple Store and register your account using Luminor|DNB code generator, mobile-ID or electronic signature. When using Smart-ID, you will be asked to enter the PIN1 code for login and the PIN2 code for validating transactions (such as transfers).
Yes, Smart-ID is a highly secure solution for authentication and electronic signing. It follows several security principles:
Smart-ID codes are not stored inside your smart device and losing your phone does not mean someone might gain access to your passwords. To use Smart-ID safely and securely, you should follow these security steps:
When you sign in to your Luminor internet or mobile bank from a new device or a new browser, we sometimes will ask you to provide your personal identification number.
This multilevel security system is designed to ensure safe use of the internet bank.
1. Contact Smart-ID customer service and ask to delete your account (phone: +370 670 41 807 or 1807, or e-mail: email@example.com).
2. If you created your Smart-ID account with mobile-ID or e-signature, you can connect to Smart-ID self-service and delete your account. If you have multiple active Smart-ID accounts on different smart devices, you can also log in to the self-service portal using your another Smart-ID device.
IMPORTANT! Luminor does not have access or rights to delete the Smart-ID account on behalf of customers.
Smart-ID incorrect PIN code can be entered up to 9 times:
Currently, it is not possible to change Smart-ID PIN codes. If there is a risk that someone besides you knows your Smart-ID PIN codes, you must delete your Smart-ID account and create a new one with different PIN codes.
Yes, as long as your smartphone has an active internet connection, it's available worldwide.
You can use Smart-ID in all your smartphones – with WiFi or mobile internet connection - no roaming data connection and no special SIM card is needed.
Smart-ID can be registered electronically using code generator or mobile-ID, e-signature.
If a Smart-ID account is registered by using a code generator, a secure signature will be created that can be used for Luminor | DNB internet bank or mobile bank, as well as in any other banks supporting Smart-ID.
If your Smart-ID account is registered using mobile-ID or e_ signature, an advanced electronic signature based on a qualified certificatewill be created that can be used for any e-services supporting Smart-ID solution.
Yes, the number of devices is unlimited. You need to download and install Smart-ID and register a new Smart-ID account for each smart device.
The account is active for 3 years. You can create a new account before the expiration of the current account.
No, in order to use Luminor|DNB internet bank or mobile bank, you do not need to have separate Smart-ID accounts.
Yes, Smart-ID can be used for personal and corporate bank accounts. You only have to choose the appropriate login data to access the internet bank or mobile bank.
No. Mobile-ID is used only at the moment of registration.